Terms & Conditions
1. Introduction
Welcome to Bokki Cookies! These Terms and Conditions govern your use of our website (bokki.shop), our products, and any services provided by Bokki Cookies ("we", "us", or "our").
By accessing our website or purchasing our products, you agree to these Terms & Conditions.
2. Acceptance of Terms
By using our website or purchasing Bokki Cookies products, you agree to comply with and be bound by these Terms.
3. Eligibility
Our products are available to individuals who are at least 18 years old or the age of majority in your province/territory.
4. Changes to Terms
We reserve the right to update these Terms at any time. Changes will take effect upon posting on our website. Continued use of our services means you accept the new Terms.
5. Accounts
If you create an account, you are responsible for maintaining the confidentiality of your login information and for all activities under your account.
6. Intellectual Property
All content, logos, images, and product designs are the property of Bokki Cookies and are protected by copyright and trademark laws.
7. Prohibited Uses
You may not use our site or products for unlawful purposes, or in any way that may harm Bokki Cookies or its customers.
8. Third-Party Cookies & Pixels
Our website uses cookies and may include third-party tracking technologies (e.g., Meta, Google) for marketing and analytics purposes. See our Privacy Policy for details.
9. Mobile / SMS / Email Communications
By providing your phone number or email, you consent to receive order updates and promotional content. You can opt out anytime by replying STOP or unsubscribing.
10. Products & Services
All product descriptions and prices are subject to change. Product availability is not guaranteed.
11. User-Generated Content
If you submit reviews, images, or other content, you grant Bokki Cookies the right to use, reproduce, and display such content for marketing purposes.
12. Disclaimer of Warranties
All products are provided "as is." Bokki Cookies does not guarantee that the website or products will be error-free or uninterrupted.
13. Limitation of Liability
Bokki Cookies shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our products or website.
14. Courier-Specific Delivery Errors
Once shipped, we are not responsible for lost or stolen packages. If tracking shows delivery but you did not receive it, please contact the courier. We may reship at our discretion (additional fees may apply).
15. Promotions & Discount Codes
Discounts must be applied at checkout. Promotions cannot be retroactively applied to completed orders.
16. Subscriptions (if applicable)
If you enroll in a subscription, it will automatically renew unless canceled before the renewal date. You will receive a reminder 30 days before renewal.
17. Dispute Resolution
All disputes will first attempt to be resolved through good-faith negotiations. If unresolved, they will be subject to binding arbitration in [Your Province], Canada.
Class-action waivers apply.
18. Governing Law
These Terms shall be governed by the laws of the Province of British Columbia and applicable federal Canadian laws.
19. Contact Us
Questions? Reach out at grace@bokki.ca